For retail and hospitality
Your sales should not depend on the connection.
Saturday afternoon, a queue at the till and the card terminal hangs on ‘connecting’. Vigilatum tells you whether the fault is in your Wi-Fi, your router or your internet provider’s line, and keeps the evidence so that you can complain.
What it solves
So your sales do not depend on luck.
Card terminal and till
The connection they need in order to work, monitored continuously, whether the shop is open or closed.
Wi-Fi and router
If the fault is in your Wi-Fi or your router, it tells you so before you call your internet provider.
For complaints
What failed and how long it lasted, with the exact time, so you can complain with hard data.
How to complainFrequently asked questions
What people ask us.
Does Vigilatum connect to my card terminal?
No. Vigilatum does not communicate with the card terminal or see any card transactions: it monitors the connection the terminal needs in order to work.
I have three tills and two card terminals. Do I need three probes?
No: one per premises. If you have three shops, one in each, all on the same dashboard.
If the power goes off in the whole shop, will I find out?
Yes. The probe’s computer goes off too and stops sending a signal; within a minute Vigilatum detects it and the alert appears on your dashboard.
See what is really happening on your network.
A free pilot with a probe on your real network, with no card and no commitment. We will reply within 24 working hours.