Pricing
One price, with the maths done for you.
Vigilatum costs 59 € per month for each probe installed – one per site – with two human support tickets a month included in the fee. No setup fee, no cancellation fee, no minimum term.
Vigilatum
59 €/ probe per month
Network monitoring, diagnosis and forensics for one site, with two human support tickets a month.
Everything included in the fee
- The probe, for Windows or Linux
- Continuous monitoring of your network and your cloud services
- Alerts on your dashboard with the cause and the steps to follow
- A forensic record of every incident, with its sealed evidence
- Monthly reports, per site or for all of them
- Probe updates
- Two human support tickets a month (40 € for each additional one)
- 59 €a month with one site, and 2 support tickets
- 177 €a month with three sites, and 6 support tickets
- 590 €a month with ten sites, and 20 support tickets
- 0 €to sign up, to cancel or to leave whenever you want
Frequently asked questions
About pricing.
Is there a minimum term?
No. It is a monthly fee, and you can leave by giving seven days’ notice before the next charge. There is no setup fee, no cancellation fee and no penalty for leaving. When a probe is cancelled, the history stored for it is deleted.
Is the pilot really free?
Yes. The first few weeks are for seeing Vigilatum working on your network, with your real services and working hours. We do not ask for a card or a signature. If it suits you at the end, you move on to the monthly fee; if not, the probe is uninstalled and there is nothing to pay.
What counts as ‘a ticket’?
One remote intervention by us on a specific issue: resolving an incident, reviewing a service you have added, helping with a change. If it takes several conversations to close that same issue, it still counts as one.
What happens if I use up my two tickets before the end of the month?
We let you know before charging anything. The third ticket and any after it cost 40 € each and are billed the following month. If you would rather not spend more, the counter goes back to two with the new month. Monitoring and alerts keep working just the same.
And if I have several sites?
One probe per site, 59 € each. The tickets add up: three sites, six a month. All the sites are shown together on the same dashboard and, when something fails at several of them at once, the alert says so.
Does the price go up if I have a lot of computers connected?
No. The fee is per probe, not per device: an office with three computers and one with thirty pay the same.
Do I need to buy any hardware?
No. The probe is a program installed on a computer that is already in the office. We do not send any equipment, we do not charge for any and there is no need to change the router.
What does the fee not include?
Tickets are remote technical interventions: they do not include complaining to your internet provider on your behalf, reviewing contracts or legal advice, and there is no guaranteed response time. And Vigilatum does not improve your connection speed or predict faults: it tells you what happened and proves it.
Is there a discount for paying annually or for having many sites?
Not at the moment: we prefer you to pay month by month and to be able to leave without any hassle. If your case is different, with many sites or special conditions, write to us and we will talk it through.
How is it billed?
A monthly invoice with VAT, paid by direct debit or bank transfer. Any extra tickets go on the following month’s invoice, and always after we have told you.
What language are the dashboard and alerts in?
Spanish.
See what is really happening on your network.
A free pilot with a probe on your real network, with no card and no commitment. We will reply within 24 working hours.