Monitor
Continuous monitoring
Your connection, your office network and the cloud services you use every day, monitored from inside each site. If something starts to go wrong, you will know.
How it worksNetwork forensics & monitoring
Your network, monitored. Every failure, proven.
Vigilatum monitors the network at each of your sites and, when something fails, tells you what has happened, whose problem it is – your network, your internet provider or the service – and what to do. And it keeps the evidence of every incident so that you can prove it.
- Without touching the router or opening ports
- Data hosted in the EU
- Free pilot, no minimum term
- 5 minto install the probe, without touching the router or opening ports
- 24/7monitoring of every site, day and night
- 1 alertper incident, even if the failure drags everything else down with it
- 59 €a month per site, with no minimum term or setup fee
What we do
Monitor, understand and prove.
Three tools that are usually separate – one that monitors, one that diagnoses and one that keeps the evidence – in a single platform, designed for businesses without a networking department.
Understand
Clear diagnosis
We tell you whether the problem is in your network, with your internet provider or in the service, and what to do. In plain language, with a single alert per incident.
How it worksProve
Network forensics
Every incident is documented and sealed: when it started, how long it lasted and where the failure was. Ready for your complaint.
Network forensicsOur strength
When something fails, you have the evidence.
A monitoring tool alerts you that something has gone down and, once it recovers, there is nothing left to show. Vigilatum keeps what happened at that moment, sealed, so that your IT technician can fix it sooner and you can prove it afterwards.
- Microsoft 365 stops respondingThe probe detects it from inside the office, just as the people who work there experience it.
- Fault confirmedAlert on your dashboard: the failure lies with the service; your network and your line are working normally.
- Evidence preservedWhat was happening on the network at that moment is saved and sealed.
- RecoveredThe incident record remains: when it started, how long it lasted and whose fault it was.
The exact time
When it started, when the alert went out and when it recovered, to the second.
Where the failure was
In your network, with your internet provider or in the service, with what proves it.
Sealed evidence
Saved at the time: what you present is exactly what was recorded.
A report to back your claim
For your internet provider, your service provider, your insurer or your management.
Beyond monitoring
A red light does not explain a fault.
Monitoring tells you that something has stopped responding. Vigilatum tells you what has happened, where and why – and proves it.
Classic monitoring
What almost any tool gives you
- Alerts you at the first blip, even when it is nothing
- Tells you what has gone down, but not where or why
- A chain of failures arrives as ten separate alerts
- Once it recovers, there is nothing left to show
Vigilatum
Network monitoring, diagnosis and forensics
- Confirms the failure before alerting you
- Tells you whose fault it is: your network, your internet provider or the service
- A single alert per incident, with the steps to follow
- Keeps the evidence of every incident, sealed
The product
What you see every day, and what you have on the day something fails.
Dashboard
All your sites, on a single screen.
Each office appears in the colour of its status. If something fails, you know at which site, since when and why, without calling anyone.
- The status of every site, at a glance
- Access from any browser
- A single alert if the failure affects several sites
Alerts
Alerts you can understand.
No error codes. The alert says what has happened, why and what to do, and marks what is down to you, what is for your IT technician and what needs to be taken up with the provider.
- Urgent matters, flagged as urgent
- Another alert when it recovers, stating how long it lasted
Reports
The monthly report, ready to present.
Availability, incidents, how long each one lasted and whose fault it was, per site or for all of them. For your management, your IT technician or your internet provider.
- For the month or the dates you choose
- Ready to print
Getting started
Three steps. After that, all you have to do is check the dashboard.
Install the probe
We send you the installer and an activation code. Within a few minutes it is monitoring, without touching the router or opening ports.
We monitor
The probe monitors your network and your services continuously, day and night. You do not have to do anything.
Alert, cause and evidence
If something fails, you receive the alert with the cause and the steps to follow, and the incident record is saved.
Solutions
Designed for those who cannot go offline.
Each sector depends on different services. Vigilatum monitors yours and knows what it means when they fail.
Clinics and healthcare
Cloud medical records, appointment booking and video consultations: know in time whether the failure lies with the clinic or with the provider.
View solutionPharmacies
E-prescriptions and the card terminal cannot wait. An alert with the cause as soon as they stop responding.
View solutionLaw firms
Email, the court portal and cloud documents, with evidence of every outage in case you need to prove it.
View solutionAccounting and tax advisory firms
E-government portals, certificates and online banking on deadline days, with a history of every failure.
View solutionRetail and hospitality
Card terminal, till and online orders: what failed and how long it lasted, so you can complain with data.
View solutionMulti-site companies
One probe per office, all on the same dashboard, with common failures in a single alert.
View solutionSecurity and privacy
Monitoring your network without opening it up.
Trust is the precondition for installing a probe. This is how we handle it. More about security
No one gets into your network
The probe only sends information to our servers. It never accepts connections from outside.
Data in Europe
Hosted in data centres in the European Union and encrypted in transit.
GDPR
Data processing agreement ready to sign. We monitor how your network responds, not what you send.
Only what is necessary
Each piece of data is kept only for as long as strictly necessary. When you cancel, it is deleted.
Frequently asked questions
What people ask us before they start.
What makes Vigilatum different from a monitoring tool?
Monitoring tells you that something has stopped responding. Vigilatum confirms the failure, tells you where it is – in your network, with your internet provider or in the service – and keeps the evidence of every incident, sealed, so that you can make a complaint. It is the difference between an alert and an incident record.
Do I need an IT technician to install it?
No. We send you the installer and an activation code: you run it on an office computer, paste the code and the probe starts monitoring. There is no need to touch the router or open ports.
How long does it take to alert you?
Less than a minute from the start of the fault, and without bothering you over a mere blip on the line. The alert appears on your dashboard with the cause and the steps to follow.
Can Vigilatum see what we send?
That is not what we do: we monitor how your network responds, not what you send or receive. When a fault is confirmed, a brief technical record of that moment is kept so that it can be proven, and it expires shortly afterwards. The exact periods are set out in the privacy policy.
Does it work if I have several offices?
Yes. A probe is installed at each site and they all appear on the same dashboard, with the status of each one and common failures in a single alert.
How much does it cost?
59 € per month per probe – one per site – with two human support tickets a month included. No setup fee, no minimum term and a free pilot before you pay anything. See pricing
See what is really happening on your network.
A free pilot with a probe on your real network, with no card and no commitment. We will reply within 24 working hours.